Our customer service
The customer is at the heart of our organization, their sastisfaction is a priority
A single contact
The Customer Service is your single liaison on a daily basis. The team ensures the consideration and follow-up of your reservations as well as the diffusion of our traffic schedules.
A constant link
In conjunction with the Sales Department, the Customer Service department has an accurate knowledge of the commercial contracts, the different markets and the needs of each client.
An adapted and personalised service
It creates a personalized link in service provision tracking.
Its visibility across all Novatrans lines makes it possible to anticipate and offer solutions to the operational problems inherent to the rail transport context.