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    • Advantages
    • Aid for the CT
    • Calculate carbon footprint reduction
  • About us
    • Who are we?
    • Our ambition
    • Safety & control
    • Our CSR undertakings
    • News
  • Contact
  • FAQ
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Customer service

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Our customer service

The customer is at the heart of our organization, their sastisfaction is a priority

A single contact

The Customer Service is your single liaison on a daily basis.   The team ensures the consideration and follow-up of your reservations as well as the diffusion of our traffic schedules.

 

A constant link

In conjunction with the Sales Department, the Customer Service department has an accurate knowledge of the commercial contracts, the different markets and the needs of each client. 

 

An adapted and personalised service

It creates a personalized link in service provision tracking.
Its visibility across all Novatrans lines makes it possible to anticipate and offer solutions to the operational problems inherent to the rail transport context.

 


Novatrans customer service

 

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Greenmodal customer service

 

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10 rue Vandrezanne
Tour Onyx - CS 91397
75634 PARIS cedex 13

Tél : +33 (0)1 85 34 49 00

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42 rue de Ruffi
CS 50525
13331 MARSEILLE Cedex 03

Tél. : +33 (0)4 88 15 11 51

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Novatrans and Greenmodal are subsidiaries of Groupe Charles André

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